Telstra apologises after customers mystified by phantom missed call notifications

Telco blames its MessageBank service and apologises for customer confusion

Thousands of Telstra users have reported phantom calls on their mobile devices, with some receiving delayed missed call notifications or voicemails, sometimes days later.

The company acknowledged an issue with its MessageBank service on Wednesday night, saying the issue had been fixed that day.

“We identified an issue with our MessageBank service yesterday, which was fixed last night,” a Telstra spokesperson said in a statement. “Some customers may have noticed several delayed missed call and voicemail notifications arriving at once, some dating back to several days.”

“We’re sorry for the confusion this may have caused. There was no impact to Triple Zero calls, voice calls or mobile data.”