I took Vinted to court to get my money back

Mali Osmelak never imagined that selling clothes on Vinted would end with a court claim to recover almost £6,000.

She started trading on the platform to earn an income while managing Crohn's disease and caring for her four-year-old daughter.

But when she became a professional seller in March, she was unable to complete Vinted's verification process, leaving thousands of pounds inaccessible in her Vinted wallet. After several weeks of trying to resolve the issue, Mali took legal action.

Vinted says sellers may be asked to complete verification checks to comply with legal and regulatory requirements and 98% of transactions are completed smoothly without needing help from its support team.